Shipping policy

Shipping Policy

Thank you for shopping at Sunrise Shop! We are dedicated to delivering your favorite items—from electronic gadgets and kitchen essentials to beauty products and toys—right to your doorstep safely and quickly.

Please review our shipping guidelines below to understand how we process and deliver your orders.

🚚 Delivery Timeline

We know you are excited to receive your order, which is why we partner with reliable local couriers to ensure fast transit times within the UAE.

  • Standard Delivery Window: All orders are delivered within 3 to 5 business days from the date your order is confirmed.

  • Order Processing Time: Orders placed before 2:00 PM (GST) are processed and dispatched to our courier partners on the same business day. Orders placed over the weekend or on public holidays will be processed on the next business day.

📍 Coverage Areas & Shipping Fees

  • Service Area: We currently ship to all major cities and emirates across the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, and Fujairah.

  • Shipping Fees: Delivery charges are calculated and clearly displayed at checkout before you complete your purchase. Look out for seasonal promotions where we offer free shipping on minimum order values!

📱 Order Tracking & Delivery Updates

  • Tracking Confirmation: As soon as your package leaves our fulfillment center, you will receive a shipping confirmation text/email containing your unique tracking number.

  • Courier Coordination: Our delivery partner will contact you via SMS or a phone call on the day of delivery to confirm your availability and exact drop-off location.

⚠️ Important Considerations

  • Address Accuracy: Please ensure your delivery address, contact number, and villa/apartment details are entirely accurate during checkout to prevent any unnecessary transit delays.

  • Public Holidays: Please note that delivery times might extend slightly during major UAE public holidays, national celebrations, or high-volume shopping seasons (like Ramadan or holiday sales). We appreciate your patience during these peak times!

❓ Need Assistance?

If your order hasn't arrived within the 5-business-day window or if you have questions regarding your package, please contact us immediately:

  • WhatsApp / Call: +971 52 132 4483

  • Email: ecomsalman25@gmail.com