Return Policy

Here is a clear, professional, and trustworthy Return & Refund Policy for Sunrise Shop, structured around your 14-day return window.

Return & Refund Policy

At Sunrise Shop, customer satisfaction is our top priority. We want you to love your purchase, whether it’s a new electronic gadget, kitchen essential, beauty product, or a toy for your kids. If you are not entirely satisfied with your purchase, we are here to help with a hassle-free return process.

Our policy lasts 14 days from the date you receive your item. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

📋 Eligibility Criteria for Returns

To qualify for a return and a full refund, your item must meet the following conditions:

  • Original Condition: The item must be unused, unwashed, and in the exact same condition that you received it.

  • Original Packaging: It must be in its original, undamaged retail packaging, including all tags, labels, user manuals, and accessories it came with.

  • Hygiene & Safety Exclusions: Due to hygiene, health, and safety regulations, certain products in our Health & Beauty collection cannot be returned once the protective seals are opened or broken.

🛠️ How to Initiate a Return

Getting your return started is quick and simple:

  1. Contact Us: Send a WhatsApp message to +971 52 132 4483 or email us at ecomsalman25@gmail.com within 14 days of receiving your package.

  2. Provide Details: Please include your Order ID, the name of the item you wish to return, and a clear photo or brief video showing the condition of the product (especially if it arrived damaged or defective).

  3. Pickup Arrangement: Once your return request is approved, our local UAE courier partner will schedule a convenient pickup time from your address.

💰 Refunds & Processing

  • Inspection: Once we receive your returned item at our fulfillment center, our team will inspect it to ensure it meets our eligibility criteria. We will send you a message to notify you of the approval or rejection of your refund.

  • Refund Method: Approved refunds will be processed back to your original payment method (or via bank transfer/store credit for Cash on Delivery orders) within 5 to 7 business days, depending on your bank's processing times.

  • Shipping Costs: If you are returning an item due to a change of mind, original shipping fees are non-refundable, and a small return shipping fee may apply. If the item arrived damaged, defective, or incorrect, Sunrise Shop will cover all return shipping costs.

🔄 Damaged or Incorrect Items

Please inspect your order immediately upon arrival. If you receive a damaged, defective, or incorrect item, please notify us within 24 to 48 hours of delivery so we can prioritize a swift replacement or immediate refund for you.